Frequently Asked Question’s

1. What is a logo design?

A logo is a corporate identity representing a company/or a brand name.

2. How do you design a logo?

We will design a logo from scratch in a software called "Adobe Illustrator", we DO NOT use any templates or clipart like most companies, your corporate identity must be unique and fresh. If you require any images or a symbol, we can create this in Illustrator. 

3. What is a design revision?

If you change your mind about any minor aspect of your design, i.e. the colour, the font, use of background, any images or any other minor changes, once delivered, this is called a design revision. You can make several minor changes and call that one revision, providing it is requested at the same time. To do this you will need to reply back to the email we send or contact your designer who will be working on your project.

4. What is NOT a revision?

If you want to have an entirely new concept designed, this is charged at the normal rate. Design revisions are not designed to earn endless amounts of money from you. The chance that you need a revision after your initial free revision is pretty slim. Needing more than appointed is really rare. Your designer working on your project will decide whether its a revision or a redesign.

5. What format is the logo supplied in?

Your final logo on sign-off is supplied in all formats for home and commercial use including:

.EPS/.AI  - Original print ready artwork in vector format created in "Adobe Illustrator"

.PNG - Transparent version for Word/Powerpoint/Web Design/Email

.GIFF - Transparent version for Word/Powerpoint/Web Design/Email

.PDF - To view only in Adobe Acrobat

.JPEG - Used for multi purpose

6. What format is the stationery pack supplied in?

Your final stationery pack on sign-off is supplied in high-res print ready artwork .pdf format (suitable for professional print).

.JPEG and .EPS format are available.

7. Who will be my main point of contact?

The designer who is actually designing your artwork and probably the Creative Director who will be managing its progress through our studio, and who will have been your first point of contact.

8. Can I get a refund?

Yes - you can request a full refund right up until we send you a confirmation that we have commenced your work. If, we have commenced your work and you're not happy with the design or the service, we will deduct a 75% processing/admin fee. If you have instructed us to make any changes to the design you will not get a refund. Inspired will own all copyright to any samples sent.

9. What are your payment options?

Online - If you wish to pay online, the preferred payment method is through PayPal. Click on "ORDER NOW" button on the package you wish to have. You will have the option to add and delete items and take full control of your payment before you proceed to the checkout. Follow all instructions carefully. 

Bank transfer - Let us know which logo package you are interested and we will email your invoice. Our BACS details will be on there. You will receive a confirmation email when all transactions have been successful.

By cheque - Let us know which logo package you are interested and we will email your invoice. Made payable details will be on there. Allow 5 working days for all cheques to clear before we commence your project.

PayPal direct - you can send payment direct to design@inspiredcreative.co.uk or we can send a payment request through to PayPal to your email address. 

10. How do you deliver the final artwork?

Final artwork is sent to your email in a attached compress folder called a "ZIPPED" folder, this takes less drive space and is used to transfer files more quickly. If you do not have a ZIP program on your PC we can send the file unzipped...just remember to tell us. 

11. How can I open a zipped folder? 

Save the attachment onto your desktop. You'll need "Stuffit Expander" installed on your computer. 

PC - right-click on the file and click EXTRACT on the shortcut menu.

MAC - double-click on the file this will automatically unzip the folder.

 

12. Who owns the Copyright?

You do - Inspired Logos only retain rights to use the artwork to display in our portfolio and our sister websites.

13. Can I register my company logo or brand image?

Yes - Please visit http://www.copyrightservice.co.uk/protect/logo_copyright for more information

14. How can you provide this service for such a low price?

Well that's our secret! No...seriously. We have developed a very sleek and trimmed down design process that allows us to develop great concepts for a fraction of what it costs other design studios. We do this through a number of smart initiatives from having only experienced designers working on your projects (time is cut) to providing only the necessary parts of the service to get you a great piece of artwork. Because we cut out a lot of waste, we pass these savings back to you, the client directly.

If you have any further questions please do not hesitate to contact us on:

+44 (0) 121 358 0607 or Request a call back